Troubleshooting
Why Can't I Enable Duress Code?
You must set a main PIN for your vault before you can enable Duress Protection. The duress system requires a main PIN to differentiate from the duress PIN.
The Main PIN Requirement
The Duress Code feature works by having two separate PINs:
- Your Main PIN: Unlocks your real, secure vault.
- Your Duress PIN: Unlocks a decoy vault and silently destroys the real one.
For this system to work, the app must have a main PIN to check against. If you have not set one up, the option to enable Duress Protection will be disabled.
How to Fix This
To enable Duress Protection, you first need to set a main PIN. This is done by raising your security level.
- Go to Settings > Security Level.
- Choose either "Enhanced Security" or "Maximum Security". Both require a PIN.
- If you don't have a PIN set up, you will be prompted to create one.
- Once your main PIN is set, return to Settings > Duress Protection.
The option to enable the feature and set a separate Duress PIN will now be available.